This agreement is made between the visitor and the property owner. My IOW Holiday are agents for the owner.
Once the deposit has been received the holiday booking is considered firm.
Cancellations are accepted as per the booking conditions provided by the booking agent. Check the booking website for details.
Deposit: £200. This is returned at the end of your holiday and deductions will be made to cover any damage, breakages, extra cleaning, key loss or any other costs incurred.
A handling charge of £30 will be incurred if any items left behind after your departure are to be collected from a property and/or returned. This charge plus postage and packing will be deducted from your returnable deposit.
The Deposit, will be returned to the Visitor within 28 days of departure less any charges, if any.
All Visitors must be named on the Booking Form.
The Visitor must not sublet the accommodation.
We reserve the right to terminate the Contract if the number of visitors is exceeded without notice and without refund and the whole of the Deposit would automatically be forfeited.
Bookings will not be accepted from groups of single people under the age of 18.
Keys are generally held in a key safe on the property. An access code and directions to the safe will be issued 7 days prior to the start of your holiday.
The cost of replacement of lost keys will be taken from the deposit.
Linen is generally provided (unless otherwise stated). Towels are not provided.
ARRIVAL AND DEPARTURE TIMES
Visitors to all properties may take up occupation after 3.00pm on arrival and must vacate promptly by 10.00am on departure day. Failure to adhere to these times may incur costs to cleaners and other maintenance matters that will be taken from the deposit.
The properties are professionally cleaned prior to arrival. Whilst every effort is made to present the property to as high a standard as possible, it is not always possible to meet everyone’s expectations.
Neither the agent nor the owner can accept liability for problems outside their reasonable control, such as breakdowns of domestic appliances, plumbing etc; although every effort will be made to rectify the problems as soon as possible.
Neither the Agent nor the Owner can accept responsibility for work taking place outside the boundary of the property nor for any noise or nuisance arising from works or actions over which the Agent or the Owner have no control.
Neither the Agent nor the Owner can accept responsibility for injury to an occupant, their guests or third parties (except in the case of death or personal injury resulting from gross negligence) or loss or damage to their belongings, their car or its contents.
For properties hired with the benefit of a swimming pool, lake, pond or trampoline, the visitor confirms that no one will enter the pool / lake unless they are a competent swimmer, they will not dive into the pool/lake, they must check the depth of the water before entering, all children will be supervised at all times whilst using the pool / lake or around pond the pool / lake will not be used after consuming alcohol, no pets will be allowed to enter the pool / lake and that they will act responsibly at all times when using these facilities. Swimming pools, lakes and trampolines are used at the visitor’s own risk with no liability on the Agent or Property Owner for any injury sustained in doing so.
The owner or agent can refuse to allow you into the property or ask you to leave the property with a minimum of 12 hours’ notice if they reasonably believe you or any member of your party are behaving illegally or are causing a nuisance or demonstrating anti-social behaviour. Furthermore, if the owner or agent believes that damage has, or is likely to be caused by any such behaviour then the hire period will be terminated by giving a minimum of 12 hours’ notice and will be treated as a cancellation by you and the visitor shall have no claim for compensation or reimbursement whatsoever.
The visitor must allow the owner or their representative including workmen access the property at any reasonable time during the hire period. Whilst the visitor has the right to enjoy the property uninterrupted the owner and agent retain the right to inspect the property and arrange essential repairs where necessary in accordance with good estate management. You would get notice of this if it were required except in an emergency or if a problem needed to be sorted out quickly and you could not be contacted. In these situations, the owner and agent can then enter the property at any time without giving you notice.
Where broadband and satellite television is an advertised feature please note that its provision is subject to availability. Network connectivity may not always be possible due to circumstances beyond the control of the owner or agent.
Dustbins must be emptied as per the recycling notices at the property. Please note: failure to adhere may result in a deduction from your deposit.
We hope that all Visitors booking holidays with us will have an enjoyable time. In the event of a problem the Visitor must contact My IOW Holiday on the day of arrival or as soon as the problem arises and we will do our best to resolve the problem by referring it to the Owner. Please note: complaints will be not considered unless raised immediately during the hire period to enable the complaint to be verified.
All complaints and requests for refunds or compensation MUST be made in writing and addressed to the ‘Cottage Owner’ c/o My IOW Holiday, stating the date of the hire period and property in question. This will then be forwarded to the Owner of the property for their consideration. The Agent cannot make arrangements for any refunds or compensation payments without authority from the Owner. In the event of a dispute between Owner and Visitor the agent reserves the right to provide each party with the relevant contact details so that a resolution can be made between both parties.
The Agent is unable to get involved in any dispute regarding the retention of any/all of the security deposit. The Agent is further unable to arbitrate deductions between Visitors and Owners and any query relating to such deductions should be made in writing directly to the Property Owner.
Visitors are asked to please leave the properties as they find them in a clean and tidy condition. Please note: any damage or breakages are the responsibility of the Visitor.
Please advise us of any breakages that occur by 5.00pm on the next available working day.
If for any reason beyond the Owner’s control the property is not available on the date booked, all rent and charges paid in advance by the Visitor will be refunded in full, subject to the visitor having no further claim against the Owner or their Agent.
Whilst every effort has been made to provide accurate property descriptions and accurate information, some properties are not suitable for the disabled, infirm or children, and should potential Visitors have any concerns, they should contact the Agent for further information. No refund will be given after the holiday has been booked.
The Letting created by this agreement is a Holiday Let within the meaning given in paragraph 9 of Part 1 to schedule 1 of the Housing Act 1988. This Contract is governed by English Law.
No liability can be accepted and no compensation will be paid by the Agent or the Property Owner, where the visitor or his personal property (and/or any person in the visitors party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Agent or the Property Owner are prevented or affected by any event which the Agent or Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, closure or international borders, disease, non-availability of transport services, interruption to services/utilities and all similar events outside the control of the Agent or the Property Owner.